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HP HP2-I14 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: HP Printing and Supplies Portfolio Overview | - Ink and toner product families - Printing hardware and consumables ecosystem |
| Topic 2: Customer Needs and Printing Use Cases | - Home and small office printing requirements - Enterprise and managed print environments |
| Topic 3: Sustainability and Recycling Programs | - HP Planet Partners recycling program |
| Topic 4: Channel Sales and Positioning | - Competitive comparison fundamentals - Selling strategies for HP Supplies |
| Topic 5: Value Proposition and Differentiation | - Print quality and reliability positioning - Cost efficiency and total cost of ownership |
HP Selling HP Supplies 2020 Sample Questions:
Which program offers free and convenient return and recycling options for empty HP and Samsung cartridges?
- A. HP Planet Partners
- B. Closed-Loop Recycling
- C. Managed Print Specialist Premier
- D. Earth9ll Recycling
Correct Answer: A 🗳️
A potential customer has a reputation for being a strong leader in sustainability in their industry. How should you position Original HP toner cartridges for this customer? (Select two.)
- A. Explain how HP calculates the amount of recyclable metal content in Original HP toner cartridges to determine the percentage of total recycled content.
- B. Use a search engine to show how other HP customers have maintained their sustainability service levels.
- C. Explain that 100% of Original HP toner cartridges contain between 5-45% post-consumer or post-industrial recycled content.
- D. Original HP cartridges never go into landfills when recycled through the HP Planet Partners programs.
Correct Answer: C,D 🗳️
Why should HP partners be aware of intellectual property (IP) rights infringement violations?
- A. Imitation cartridges that violate IP property rights usually arrive dead on arrival at customer sites.
- B. Partners that sell imitation cartridges that infringe on patents are not liable for legal costs incurred.
- C. Sellers of imitation cartridges that violate IP property rights can face court action.
- D. Amazon fines and bans sellers that offer products that commit IP infringement violations.
Correct Answer: A 🗳️
A potential customer tells you that they use remanufactured and refilled toner cartridges because they are an environmentally responsible company. How should you respond?
- A. The environment is not really affected by toner, whether the cartridges are from HP or third parties.
- B. According to a study from Market Strategies international, using remanufactured and refilled toner cartridges causes failure in printer parts that are not made from recycled plastics.
- C. HP has a line of remanufactured and refilled cartridges too, which are 25% cheaper. Can I get you a quote for these.
- D. According to a report from Spencer Labs, using remanufactured and refilled toner cartridges results in more reprints, thereby wasting more paper than if Original HP cartridges were used.
Correct Answer: D 🗳️
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