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Avaya Selling Avaya Contact Center Solutions for IP Office - APSS Online Test Sample Questions:
1. Identify the supervisor capacities for Avaya IP Office Contact Center with IP500v2.
A) 100
B) 50
C) 30
2. Which are three pitch elements that can be included to highlight what end customers are looking for when contacting a business of any size? (Select three.)
A) Other media types can be less expensive than using voice only
B) End customers want to connect to the right person regardless of the media they use to connect
C) Businesses need to adapt to the needs of their end customers
D) Present day customers are more apt to use voice, to contact a business
3. Scenario:
A leading reseller ("Reseller") of Avaya is invited by Avaya to attend a function organized to recognize the Reseller for its key contribution in increasing the revenue of Avaya's contact center technology (" CCT") suite of products from $ 1 m to S3m over a 2 year period. The authorized representative of the Reseller is awarded a memento with an Avaya logo and a framed picture of Avaya CCT suite of products.
Is it appropriate for the reseller to accept the memento and the picture from Avaya?
A) No, the reseller should have declined the memento and picture from Avaya since accepting gifts of any kind is against Avaya's policy.
B) No. the items were given to improperly influence the reseller to help Avaya to further augment the revenue from CCT products.
C) Yes. so long as it is acceptable under the Reseller's compliance policies. The items represent gifts of nominal value which are appropriate under Avaya's policy.
4. If a customer answers yes To the question: 'Would you like to deploy an outbound contact center solution behind an existing PBXvia PRI or SIP trunks?" Which solution should you guide them toward?
A) Avaya IP Office Contact Center
B) Avaya Contact center Select
C) Avaya Outbound contact Express
5. Which is an IP Office-based Midmarket contact center solution? (Selectone.)
A) Avaya AuraRegister Contact Center Suite for Midsize Enterprise
B) Avaya Interaction Center
C) Avaya IP Office Contact Centre'
D) Avaya Automated Chat
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: A,B,D | Question # 3 Answer: C | Question # 4 Answer: A | Question # 5 Answer: A |






