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Salesforce Arch-302 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Scalability and Performance Design | - Performance optimization strategies - High-volume transaction design |
| B2C Platform Capabilities | - Commerce and engagement tools
|
| Integration Architecture | - API-led connectivity
|
| Solution Design for B2C Customer Experience | - Omnichannel experience design - Customer journey architecture |
| Security and Data Governance | - Access control and identity management - Customer data protection |
Salesforce Certified B2C Solution Architect Sample Questions:
A retail company that sell fitness products Is implementing Service Cloud, B2C Commerce, and Marketing Cloud, In order to provide their customers with personalized recommendations, they are capturing and storing certain PII and health information. In order to adhers to compliance and regulations, they need to ensure shared data is encrypted across all platforms.
What features should a Solution Architect recommend to accomplish this?
- A. Platform Encryption to encrypt data in Service Cloud, Marketing Cloud, and B2C Commerce.
- B. Use Shield platform Encryption to encrypt data in Service Cloud, Enable Encrypted Data Sanding (EDS) in Marketing Cloud, and use B2C Commerce's crypto API.
- C. Use Shield platform Encryption to encrypt data in Service Cloud and B2 Commerce. Data in Marketing Cloud is encrypted by default.
- D. Use Shield Platform Encryption to encrypt data in Service Cloud, enable encryption at rest in Marketing Cloud, and enable encryption at rest in B2C Commerce.
Correct Answer: B 🗳️
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A retail company currently uses B2C Commerce, Service Cloud, and Marketing Cloud. The company plans to launch a winter sweepstakes campaign to attract new customers. The signup page is hosted on B2C Commerce and collects new customer details like name, phone number, and email. In order to enter the sweepstakes, the customer must sign up to receive marketing communications. In return, they will receive a coupon for 20% off their next purchase.
Which option should be defined as the data source authority for the customer attributes collected from the sweepstakes page?
- A. B2C Commerce
- B. Service Cloud
- C. Experience Cloud
- D. Marketing Cloud
Correct Answer: A 🗳️
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A company uses Salesforce to store accounts and contacts. All users have switched to the Lightning Experience user interface. The Account Hierarchy feature is used extensively to relate companies to their subsidiaries. A Solution Architect finds that the data migration process is creating duplicate contacts with different primary accounts.
Which two options can the Solution Architect use to ensure that there is only a single contact for a particular person across all the subsidiaries of a company?
Choose 2 answers
- A. Lightning Data Services
- B. Customer 360 Data Manager
- C. Third-party application or AppExchange tool
- D. Duplicate Matching Rules
Correct Answer: B,D 🗳️
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As part of a digital transformation initiative. Universal Containers (UC) wants to start a new project to implement Salesforce Platform, Marketing Cloud, and B2C Commerce. They have mapped the requirements and captured the user stories, including non-functional requirements. Almost all requirements touch all three clouds.
UC wants to go-live with all functionality in three years, but the executive team would like to see the benefits and return on investment sooner than that.
What should the Solution Architect recommend in order to align with the executive team's request7
- A. A multi-phased approach with functionality across all clouds delivered to production in each phase.
- B. Go-live with Sales and Service cloud functionality first, followed by Marketing Cloud, and then B2C Commerce.
- C. Reduce the overall timeline by removing most non-functional requirements around reliability and performance.
- D. Build and test the functionality across all clouds at once and deploy to production at the end of the three years.
Correct Answer: A 🗳️
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A B2C Commerce merchant has multiple live sites across different brands and geographies all supported by Service Cloud and Marketing Cloud. Unfortunately, the merchant is having customer service challenges caused by fragmented views of the customer. Customers occasionally use alternate email addresses, make purchases as guests, and contact customer service anonymously. The Success Manager believes that Customer Data Platform (CDP) could help them solve their problem.
How should a Solution Architect describe the role of CDP in this context7
- A. CDP cannot be used across multiple brands within a single merchant environment because the customer as human view cannot support different accounts under separate brands.
- B. When CDP is provisioned, B2C Commerce, Service Cloud, and Marketing Cloud will automatically use a common core Customer Profile managed by Customer 360 Data Manager.
- C. CDP can be used to recognize customers as humans and extend existing records related to that human across connected systems with a consistent Global Party ID.
- D. CDP can be used to identify multiple records within each separate system representing the same person and assigning them a consistent Global Party ID; additional custom development is then required to relate those IDs between systems.
Correct Answer: C 🗳️
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