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EXIN ITIL Foundation V 3.0 & ITIL Foundation Sample Questions:

1. Which one of the following can help determine the level of impact of a problem?

A) Statement of requirements (SOR)
B) Configuration management system (CMS)
C) Standard operating procedures (SOP)
D) Definitive media library (DML)

2. Which one of the following is NOT part of the service design stage of the service lifecycle?

A) Designing and maintaining all necessary service transition packages
B) Producing quality, secure and resilient designs for new or improved services
C) Measuring the effectiveness and efficiency of service design and the supporting processes
D) Taking service strategies and ensuring they are reflected in the service design processes and the service designs that are produced

3. Which one of the following would NOT be defined as part of every process?

A) Functions
B) Roles
C) Inputs and outputs
D) Metrics

4. Which stage of the service lifecycle is MOST concerned with defining policies and objectives?

A) Service transition
B) Continual service improvement
C) Service operation
D) Service design

5. Which process is responsible for the availability, confidentiality and integrity of data?

A) Information security management
B) Service asset and configuration management
C) Change management
D) Service catalogue management

Solutions: