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IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. Which IBM Service Delivery and Process Automation product functionality is important for auditability and accountability?

A) ITIL v3 aligned process workflows
B) control and audit of all hardware assets installations, moves, additions, and changes
C) electronic audit records and electronic signatures
D) A federated configuration management system

2. What is a service owner responsible for?

A) Producing a balanced scorecard showing the overall status of all services
B) Continual improvement of a service
C) Designing and documenting a service
D) Carrying out the service operation activities needed to support a service

3. A customer's service desk team is complaining about IBM SmartCloud Control Desk user interface performance. What should be the starting point in analyzing the situation to determine the most likely cause of the performance issues?

A) Advanced workload designer
B) System performance console
C) Client browser settings
D) Application logs

4. Which two job roles can help identify how CMDB. provisioning, and monitoring address key IT asset and service management requirements of an organization? (Choose two.)

A) Application specialists
B) Process owners
C) Process experts
D) System engineers
E) Application engineers

5. What information should be available in a high level requirements document?

A) The customer's vision for the solution design.
B) The requirements for one or more new features for an existing product.
C) A statement of the scope, objectives, and participants in a project.
D) The customer's wants and needs for a product or solution.

Solutions: