Latest [Aug 22, 2024] ServiceNow CIS-SPM Real Exam Dumps PDF [Q29-Q53]

Latest [Aug 22, 2024] ServiceNow CIS-SPM Real Exam Dumps PDF

CIS-SPM Practice Test Questions Updated 62 Questions

NEW QUESTION # 29
Which role is needed to group related projects and demands?

• A. it_project_user
• B. it_project_manager
• C. it_demand_manager
• D. it_program_manager

Answer: D

Explanation:
Explanation
According to the ServiceNow documentation1, the it_program_manager role is needed to group related projects and demands. This role can create and manage programs, which are containers for projects and demands that share a common goal or objective. The other options are incorrect because:
B: it_project_manager: The it_project_manager role can create and manage projects, but not group them into programs2.
C: it_demand_manager: The it_demand_manager role can create and manage demands, but not group them into programs3.
D: it_project_user: The it_project_user role can view and edit project tasks, but not create or manage projects, demands, or programs4.
1:
https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-portfolio-managem
https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-management/conc
https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/demand-management/conc
https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-management/refer

NEW QUESTION # 30
On the demand form, what does the Discount Rate impact?

• A. Net Present Value (NPV).
• B. Financial Benefit.
• C. Internal Rate of Return %.
• D. ROI.

Answer: A

Explanation:
Explanation
According to the ServiceNow documentation1, the discount rate on the demand form impacts the net present value (NPV) of the demand. The NPV is the difference between the present value of the benefits and the present value of the costs of the demand. The discount rate is the rate used to discount future cash flows to their present value. A higher discount rate means that future cash flows are worth less in the present, and vice versa. The other options are incorrect because:
A: ROI: The ROI (return on investment) is the ratio of the net value to the estimated cost of the demand. The discount rate does not affect the ROI, as both the net value and the estimated cost are based on the present value of the cash flows2.
C: Financial Benefit: The financial benefit is the sum of the present value of the benefits of the demand. The discount rate does not affect the financial benefit directly, but only indirectly through the NPV calculation3.
D: Internal Rate of Return %: The internal rate of return % (IRR) is the discount rate that makes the NPV of the demand equal to zero. The discount rate does not affect the IRR, but rather the IRR is derived from the NPV equation4.
1:
https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/demand-management/refe
https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/demand-management/conc
https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/demand-management/conc
https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/demand-management/conc

NEW QUESTION # 31
Which demand category would a demand manager select, if they need to create an enhancement?

• A. Change
• B. Defect
• C. Strategic
• D. Operational

Answer: D

NEW QUESTION # 32
Which plugin activates the Ideas module to gather and evaluate ideas efficiently, and quickly identify ideas for implementation?

• A. Test Management 2.0
• B. Ideation with PPM
• C. Agile Development 2.0
• D. Resource Management

Answer: B

Explanation:
Explanation
According to the Innovation Management document, the plugin that activates the Ideas module to gather and evaluate ideas efficiently, and quickly identify ideas for implementation is Ideation with PPM. This plugin enables the Innovation Management application, which allows organizations and employees to collect, vote on, manage, and collaborate on ideas from a centralized location. The other options are not correct, as they are not plugins that activate the Ideas module. Test Management 2.0 is a plugin that enables the Test Management
2.0 application, which allows users to create, plan, and execute tests. Agile Development 2.0 is a plugin that enables the Agile Development 2.0 application, which allows users to manage scrum or development work throughout the lifecycle. Resource Management is a plugin that enables the Resource Management application, which allows users to manage resource plans and allocations.

NEW QUESTION # 33
If a user creates a new demand from the demand workbench, what state will the system save the record in?

• A. qualified
• B. approved
• C. open
• D. draft

Answer: A

Explanation:
Explanation
According to the Using the Demand Workbench document, if a user creates a new demand from the demand workbench, the system saves the record in the qualified state and displays it on the bubble chart. The other options are not correct, as they are not the default state for a new demand created from the demand workbench.
The approved state is the final state for a demand that has passed all the assessments. The open state is the initial state for a demand that is created from the Service Catalog. The draft state is the state for a demand that is created from the Demand form.

NEW QUESTION # 34
What are the default project template configuration records available in the Template Config module?
Choose 3 answers

• A. Project task
• B. Task
• C. Project template
• D. Project
• E. Project subtask

Answer: A,C,D

Explanation:
Explanation
the default project template configuration records available in the Template Config module are Project task, Project, and Project template. These records define the fields and values that are copied from the template to the project when a project is created from a template. The other options are incorrect because:
B: Project subtask: Project subtask is not a valid record in the Template Config module, as it is a child of the Project task record2.
D: Task: Task is not a valid record in the Template Config module, as it is a parent of the Project task record3.
1: 1 2:
https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-management/refer
https://docs.servicenow.com/bundle/vancouver-platform-administration/page/administer/table-administration/con

NEW QUESTION # 35
Where is planned cost calculated from when requesting resources from a group and when resource role is specified?

• A. The task rate cards.
• B. The CI rate cards.
• C. The distribution costs
• D. The hourly rate of the specified role.

Answer: D

Explanation:
Explanation
According to the ServiceNow documentation1, when requesting resources from a group and when resource role is specified, the planned cost is calculated from the hourly rate of the specified role. The system uses the rate card associated with the resource plan to determine the hourly rate for each role. The other options are incorrect because:
A: The distribution costs: The distribution costs are the costs that are distributed across the project tasks based on the resource plan allocation2.
B: The task rate cards: The task rate cards are the rate cards that are applied to the project tasks, not the resource plan3.
D: The CI rate cards: The CI rate cards are the rate cards that are applied to the configuration items, not the resource plan4.
1:
https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/resource-management/con
https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/resource-management/con
https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/resource-management/con
https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/resource-management/con

NEW QUESTION # 36
Where do you define 'Roles' requested via resource plans?

• A. No need to define it differently, they are same as system roles.
• B. Resource roles under resource management.
• C. Roles under system security.
• D. Under skill management modules.

Answer: B

Explanation:
Explanation
According to the Assigning Resource Roles document, you define 'Roles' requested via resource plans under resource roles in the Resource Management application. Resource roles are the roles that users can request or allocate for resource plans. The other options are not correct, as they are not the places where you define
'Roles' requested via resource plans. The system roles are the roles that grant access to various applications and modules in the system. The roles under system security are the roles that control the security settings and permissions for the system. The skill management modules are the modules that manage the skills and skill levels of users and groups.

NEW QUESTION # 37
The project property to update actual effort from time card is controlled at what level?

• A. Program Level.
• B. Application Level (Global).
• C. Portfolio Level.
• D. Project Level.

Answer: D

Explanation:
Explanation
According to the ServiceNow documentation1, the project property to update actual effort from time card is controlled at the project level. This property is called Update actual effort from time card and it determines if the Actual effort field on the Dates tab should be updated based on the hours entered from time cards for the project. If set to Yes, the Actual effort field is read-only on the Project and Project Task forms. If set to No, the Actual effort field is editable on the Project and Project Task forms.
1:
https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-management/refer

NEW QUESTION # 38
What minimum role is required to assign a time sheet policy to a user?

• A. it_project_manager.
• B. timecard_admin.
• C. ppm_admin.
• D. It is not possible to assign a time sheet policy to a user.

Answer: B

Explanation:
Explanation
According to the web search results1, the timecard_admin role is the minimum role that is required to assign a time sheet policy to a user. A time sheet policy is a rule that controls the creation and operation of time sheets for resources who log time against work items. The timecard_admin role can create and modify time sheet policies, time sheet groups, and time sheet periods, as well as approve time sheets or submit time cards on behalf of team members. The other options are incorrect because:
A: ppm_admin: The ppm_admin role is a higher-level role that can access all Project and Portfolio Management modules and features, but it is not the minimum role required for assigning a time sheet policy to a user2.
C: it_project_manager: The it_project_manager role can create and manage projects, but not assign time sheet policies to users3.
D: It is not possible to assign a time sheet policy to a user: This is false, as it is possible to assign a time sheet policy to a user by using the Time Sheet Policy field on the User form4.
1: 3 2:
https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-management/refer
https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-management/conc
https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/time-card-management/ref

NEW QUESTION # 39
When copying a source project to a target project, what fields are copied by default?
Choose 3 answers

• A. Number.
• B. Duration fields.
• C. Short description.
• D. Planned dates.
• E. State

Answer: B,C,D

NEW QUESTION # 40
The Project management application supports two types of external dependencies. What are they?
Choose 2 answers

• A. Soft Dependency.
• B. Change Dependency.
• C. Milestone Dependency.
• D. Hard Dependency.
• E. Task Dependency.

Answer: A,D

Explanation:
Explanation
The Project Management application supports two types of external dependencies: hard dependency and soft dependency. A hard dependency is a dependency that must be met before a task can start or finish. A soft dependency is a dependency that is preferred but not mandatory for a task to start or finish. You can find more information about these dependency types in the Product Documentation for ServiceNow.

NEW QUESTION # 41
A project expense line is cost associated with a specific source, except for:

• A. Fixed Assets.
• B. Program.
• C. Resource.
• D. Software.

Answer: B

Explanation:
Explanation
According to the Project Expense Lines document, a project expense line is cost associated with a specific source, such as fixed assets, resource, or software. The program field on the project expense line form is not a source of cost, but a reference to the program that the project belongs to. Therefore, the correct answer is B.
Program. The other options are not correct, as they are sources of cost for a project expense line.

NEW QUESTION # 42
A program is a container for the following except for:

• A. Issues
• B. Portfolios
• C. Cost plans
• D. Program tasks

Answer: B

Explanation:
Explanation
According to the ServiceNow documentation1, a program is a container for the following:
Program tasks: Tasks that define the scope and deliverables of the program2.
Issues: Problems that affect the program or its outcome3.
Cost plans: Plans that estimate the cost of the program and its components4.
A portfolio is not a part of a program, but rather a collection of programs and projects that are aligned with a strategic goal or objective.
1:
https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-portfolio-managem
https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-portfolio-managem
https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-portfolio-managem
https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-portfolio-managem
:
https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-portfolio-managem

NEW QUESTION # 43
What role can configure the default columns in the project planning console?
Choose 2 answers

• A. it_project_manager
• B. it_pps_admin
• C. it_console_admin
• D. admin

Answer: B,D

Explanation:
Explanation
According to the ServiceNow support article1, the it_pps_admin role can configure the default columns in the project planning console by modifying the pm_project_planning_console list view. The admin role can also do this, as well as any other configuration on the platform2.
1: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0714565 2:
https://docs.servicenow.com/bundle/vancouver-platform-administration/page/administer/users-and-groups/conce

NEW QUESTION # 44
Which statement defines the Project Workspace?

• A. A central location transform the navigation of lists and forms into an interactive graphical experience
• B. A central location to view of all projects in a portfolio to prioritize work
• C. A central location for creating and managing projects
• D. A central location for viewing and assessing business demands

Answer: C

Explanation:
Explanation
According to the ServiceNow documentation1, the Project Workspace is a central location for creating and managing projects. It provides a graphical interface that allows users to view and edit project information, such as tasks, resources, risks, issues, and dependencies. The Project Workspace also enables users to collaborate with team members and stakeholders, track project progress, and generate reports.
The other options are incorrect because:
A: A central location to view of all projects in a portfolio to prioritize work: This describes the Portfolio Workbench, not the Project Workspace2.
C: A central location transform the navigation of lists and forms into an interactive graphical experience: This describes the Lens, not the Project Workspace3.
D: A central location for viewing and assessing business demands: This describes the Demand Workbench, not the Project Workspace.
1:
https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-management/conc
https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-portfolio-managem
https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/it-business-management/c
:
https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/demand-management/conc

NEW QUESTION # 45
Which stage of the Now Create methodology includes Transition, Mobilize, Prepare and Conduct?

• A. Transition
• B. Prepare
• C. Close
• D. Initiate

Answer: A

Explanation:
Explanation
The Transition stage of the Now Create methodology includes the activities of Transition, Mobilize, Prepare and Conduct. This stage is focused on transitioning the solution from development to production, mobilizing the stakeholders for the go-live, preparing the environment and data for the launch, and conducting the final testing and validation. You can find more information about the Transition stage in the Now Create ebook or the Project Methodology website for ServiceNow.

NEW QUESTION # 46
Which artifacts can be linked to either a program, a portfolio, both, or neither?
Choose 2 answers

• A. Demands
• B. Stories
• C. Test cases
• D. Operational plans
• E. Projects

Answer: A,E

NEW QUESTION # 47
Using the Request type field on a resource plan, which options can be used to request a resource?
Choose 3 answers

• A. Person Days
• B. FTE
• C. Hours
• D. Day
• E. Month

Answer: A,B,C

Explanation:
Explanation
Using the Request type field on a resource plan, you can request a resource by specifying the amount of FTE, person days, or hours that you need for a task or a project. FTE stands for full-time equivalent and represents the percentage of a standard work week that a resource can perform. Person days are the number of days that a resource works on a task or a project. Hours are the number of hours that a resource works on a task or a project. You can find more information about the Request type field in the Product Documentation for ServiceNow.

NEW QUESTION # 48
Demand assessments are triggered as soon as the demand enters what state?

• A. Approved.
• B. Qualified.
• C. Screening.
• D. Submitted.

Answer: D

Explanation:
Explanation
According to the Completing Demand Assessments document, demand assessments are triggered as soon as the demand enters the Submitted state. The other options are not correct, as demand assessments are not triggered when the demand is Approved, Screening, or Qualified.

NEW QUESTION # 49
If Scenario Planning for PPM is installed, a portfolio manager can access the Portfolio Planning Workbench by navigating to which of the following?
Choose 2 answers

• A. Portfolio Planning related link
• B. Project module
• C. Portfolio Planning Workbench module
• D. Program Workbench

Answer: A,C

Explanation:
Explanation
According to the Scenario Planning for PPM document, a portfolio manager can access the Portfolio Planning Workbench by navigating to either the Portfolio Planning related link on the portfolio form or the Portfolio Planning Workbench module under the Portfolio Planning application menu. The other options are not correct, as they do not lead to the Portfolio Planning Workbench. The Project module is under the Project Portfolio Management application menu and the Program Workbench is under the Program Management application menu.

NEW QUESTION # 50
If a lens has four entities, which entity within the lens structure would not have a parent reference?

• A. Third-level entity
• B. Bottom entity
• C. Second-level entity
• D. Top-level entity

Answer: D

Explanation:
Explanation
According to the ServiceNow documentation1, a lens is a hierarchical structure that consists of entities and relationships. An entity is a data object that represents a business concept, such as a project, a demand, or a resource. A relationship is a link between two entities that defines how they are connected. A lens can have up to four levels of entities, each with a parent reference to the entity above it, except for the top-level entity, which has no parent reference. The top-level entity is the root of the lens and defines its scope and type. For example, a project lens has a project as the top-level entity, and a demand lens has a demand as the top-level entity.
1:
https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/it-business-management/c

NEW QUESTION # 51
Depending on the execution type selected for a particular project, one of these dashboards will also be available:

• A. Project Summary - Waterfall Dashboard
• B. PMO Dashboard
• C. Timecard Dashboard
• D. User Manager Dashboard

Answer: A

Explanation:
Explanation
According to the Project Summary - Waterfall Dashboard document, depending on the execution type selected for a particular project, the Project Summary - Waterfall Dashboard will also be available. This dashboard provides a comprehensive view of the project status, progress, and performance using various widgets. The other options are not correct, as they are not dashboards that are dependent on the execution type of the project. The Timecard Dashboard is a dashboard that displays the time worked by users on various tasks. The User Manager Dashboard is a dashboard that displays the user management activities and statistics. The PMO Dashboard is a dashboard that displays the portfolio and project performance and health.

NEW QUESTION # 52
What is the demand workbench used for?
Choose 2 answers

• A. Approving ideas
• B. Comparing demands with portfolios
• C. Approving demands
• D. Comparing and prioritizing demands against other demands

Answer: B,D

Explanation:
Explanation
The demand workbench is a feature of ServiceNow Demand Management that allows you to view and assess business demands in a single place. You can use the demand workbench to compare demands with portfolios and see how they align with your strategic goals and objectives. You can also use the demand workbench to compare and prioritize demands against other demands based on their scores, risks, and benefits. You can find more information about the demand workbench in the Product Documentation for ServiceNow.

NEW QUESTION # 53
......

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