Get Started: Field-Service-Lightning-Consultant Exam [2023] Dumps Salesforce PDF Questions
Field-Service-Lightning-Consultant Premium Exam Engine pdf Download
NEW QUESTION 174
Universal Containers is expecting the amount of work to increase significantly over the next three weeks. They have decided to engage a new third-party Contract Provider to help with the additional work. How should a Consultant recommend Configuring the new Contractor?
- A. Create a Capacity-based Resource and give them Capacity for the next three weeks.
- B. Create a Resource and give them 24-hour availability for the next three weeks.
- C. Create a Capacity-based Resource and delete that Resource after three weeks.
- D. Create a Capacity-based Resource and give them 24-hour availability for the next three weeks.
Answer: A
NEW QUESTION 175
Universal containers technicians frequently need to request more parts from another inventory location when stock runs low.
How can universal container technicians achieve this for each product requested?
- A. Create a product request and a product request line item.
- B. Create a product consumed and a product request line item.
- C. Create a shipment and a product request line item.
- D. Create a work order line item and a product request line item.
Answer: A
NEW QUESTION 176
the dispatcher at universal containers wants wants to schedule service
appointment from the dispatch console while taking the scheduling policy into consideration Which three options are available to dispatchers?
- A. Select a service appointment from the list, use the "edit" action and allocate the Resources
- B. Select multiple service appointment from the list and bulk schedule them
- C. Select the service appointment from the list and the "schedule" action
- D. Select the service appointment from the list, user the "change status" action and
"dispatch" - E. Select a service appointment from the list, use the "candidates" action, and select the best time slot
Answer: B,C,E
NEW QUESTION 177
Northern Trail Outfitters wants to improve overall responsiveness to customers.
Which Dispatch technique should the Consultant implement to provide the greatest schedule flexibility?
- A. Enable Drip-feed to dispatch the next appointments.
- B. Shuffle daily work manually via the Gantt.
- C. Leverage Resource Schedule Optimization.
- D. Configure the Auto Dispatch scheduled job.
Answer: B
NEW QUESTION 178
Universal Containers wants Field Technicians to capture customer authorization via a signature through Salesforce mobile app.
What should a Consultant recommend?
- A. Create an Approval Process from the Service Appointment for the customer's Authorization.
- B. Create aQuick Action on the Service Appointment to launch a Visualforce signature page.
- C. Create a Checkbox on the Service Appointment that will capture the customer's Authorization.
- D. Create a custom text field to capture the customer's signature on Salesforce mobile app.
Answer: C
NEW QUESTION 179
Universal Containers wants to allow Field Technicians to view work progress through the Work Order Line Item card in the Field Service mobile app. How can this be supported?
- A. Create a custom Visualforce page, add an external link from the Mobile app to view the page in the mobile browser.
- B. Create a custom Lightning Component that displays Work Order progress and deploy it to Technicians through salesforce1.
- C. Create a Report Chart that summarizes Work Order Line Items and add a link to the Lens on the Service Appointment Layout.
- D. Add the Work Order Line Items Related List to the Work Order Page Layout and assign the Layout to the Technician's profile.
Answer: B
NEW QUESTION 180
Service appointments in a "cannot complete" status may indicate thatan
additional part or expert assistance is needed to complete the work. Universal containers defined that service appointments in a "cannot complete" status are unable to be rescheduled or unscheduled for history tracking purposes.
Which two items should the consultant recommend to meet the requirement?
Choose 2 answers
- A. Define "cannot complete" as a pinned status for scheduling and optimization services.
- B. Ensure that status transitions are configured to prevent the update from "cannot complete" to "none'.
- C. Define "cannot complete" as a pinned status for auto-dispatch services.
- D. Ensure that status transition are configured to allow the status update from "cannot complete" to "scheduled".
Answer: A,B
NEW QUESTION 181
Universal Containers sells products that are made up of serialized components. Field Technicians often need to work on a specific component.
How should a Consultant recommend tracking customer purchases so Work Orders can be assigned to a component?
- A. Use Assets and define a hierarchy.
- B. Use Orders and Order Products.
- C. Use Products and Product Families.
- D. Use Work Orders and define a hierarchy.
Answer: C
NEW QUESTION 182
Universal Containers does not want the lunch break to interfere with existing scheduled work. How should a Consultant configure the Scheduling Policy to ensure a 30-minute lunch break that begins every day after
1pm?
- A. Create a recurring Service Appointment
- B. Create Resource Absences every day.
- C. Use the Resource Availability Rule.
- D. Use appropriate Resource Operating Hours.
Answer: A
NEW QUESTION 183
Which two configurations can companies add to brand the Field Service mobile app?
- A. Company Colors
- B. Company address
- C. Company logo
- D. Company style sheets
Answer: A
NEW QUESTION 184
Universal Containers has installed base equipment that requires specific expertise to install or decommission. Additionally, the effort can vary significantly based on equipment type. What solution should a Consultant recommend to efficiently manage installation and decommission work?
- A. Validation Rules and Work Types
- B. Milestones and Service Appointments
- C. Work Types and Skill Requirements
- D. Skill Requirements and Entitlements
Answer: A
NEW QUESTION 185
one of the universal container customers allow maintenance only between 12:00 noon to 1:00 pm On which object should a consultant set operating Hours to meet this requirement?
- A. Service appointment
- B. Account
- C. Service territories
- D. Service territory number
Answer: B
NEW QUESTION 186
Universal Containers wants their Field Technicians to indicate if any of their Service Appointments are at risk of not being completed on time. They would like for this to be achieved on a mobile device using a Quick Action. What should a Consultant recommend to achieve this requirement?
- A. Update the Service Appointment Chatter feed.
- B. Update the Service Appointment field "In Jeopardy."
- C. Update the Service Appointment Status field.
- D. Reschedule the Service Appointment for later.
Answer: A
NEW QUESTION 187
Universal Containers wants to automatically create Work order Line Items based on the products being serviced. How can this be achieved?
- A. With Work Order Types.
- B. With Workflows
- C. With Entitlement Templates
- D. With Process Builder
Answer: D
NEW QUESTION 188
Northern Trail Outfitters has hired a contractor to help with service calls on an as-needed basis. The contractor should be limited to travel a maximum of 50 minutes from home.
Which action should a consultant recommend?
- A. Include a Match Fields work rule.
- B. Assign a high efficiency score.
- C. Link rules to Relevance Groups.
- D. Check 'Keep These Appointments Scheduled'.
Answer: B
NEW QUESTION 189
Universal containers wants to identify which resources need more or fewer appointment.
Which Gantt chart filter option should a consultant recommend to provide this information?
- A. Select sort by average utilization on the resources tab.
- B. Select date resolution on the hours tab.
- C. Select travel time and breaks as skills on the skills tab.
- D. Select hours absences and overtime on the utilization tab.
Answer: A
NEW QUESTION 190
which two considerations impact the scheduled time frame of multi-day work?
Choose 2 answers
- A. Assigned resource
- B. Resource skill level
- C. Homebase travel
- D. Break duration
Answer: A,D
NEW QUESTION 191
Universal Containers wants the ability for their Field Technicians to log sales opportunities associated with their Work Orders. What configuration should a Consultant implement so Field Technicians can easily achieve this through the Field Service Mobile app?
- A. Quick Action on Opportunity to Create Work Order Line Item
- B. Quick Action on Work Order Line Items to Create Opportunity
- C. Quick Action on Opportunity to Create Work Order
- D. Quick Action on Work Order to Create Opportunity
Answer: D
NEW QUESTION 192
Universal Containers uses a complex service model that involves scheduling multiple Service Technicians for each customer interaction (e.g., an install). How can a Consultant ensure that a Service Technician enters the data necessary to track completed work?
- A. Update the Service Appointment and its associated parent record.
- B. Update the Work Order Line Item and its associated parent Asset.
- C. Update the Case Feed and tag the associated Service Representative.
- D. Update the Work Order and its associated parent Account.
Answer: B
NEW QUESTION 193
Northern Trail Outfitters (NTO) wants to automatically dispatch a Technician's next two Service Appointments after the Technician completes their current Service Appointment. NTO wants to be consistent across all of the Service Territories and control the number of Service Appointments that are pushed to the Technician.
What automated processing should the Consultant configure upon Work Order completion to dispatch the next two Appointments?
- A. Configure an Auto Dispatch Scheduled Job.
- B. Create an Apex Trigger.
- C. Enable Drip feed Dispatch.
- D. Build a Workflow Rule.
Answer: C
NEW QUESTION 194
Universal Containers (UC) wants to deploy Knowledge to its field team.
How should UC ensure its Technicians can access Knowledge Articles offline?
- A. Create a custom mobile app that syncs articles based on Service Appointment assignments.
- B. Write a workflow that associates Articles to Work Orders based on a picklist on the Work Order.
- C. Use the Salesforce mobile app with deep linking to the Salesforce Field Service mobile app.
- D. Use Work Types to assign associated Articles to Work Orders.
Answer: D
NEW QUESTION 195
A Field Service Technician wants to view a list of parts consumed during a given time period. The Technician will then use the data to replenish inventory on the truck. Which three steps should a Consultant recommend to track the number of parts consumed? Choose 3 answers.
- A. Build a report using the Work Order inventory module.
- B. Build a report to view Products Consumed on Work Order Line Items.
- C. Build a report using the Service Appointment Inventory module.
- D. Build a report to view Inventory Transactions.
- E. Build a report to view Products Consumed on Work Orders.
Answer: B,D,E
NEW QUESTION 196
......
Pass Your Salesforce Exam with Field-Service-Lightning-Consultant Exam Dumps: https://examdumps.passcollection.com/Field-Service-Lightning-Consultant-valid-vce-dumps.html
