ACIS Avaya Aura Contact Center Certified Official Practice Test 6210 - Jul-2023
Ace Avaya 6210 Certification with Actual Questions Jul 24, 2023 Updated
Avaya 6210 certification exam covers a range of topics related to Avaya Aura® Contact Center, including installation, configuration, and maintenance of the contact center platform. It also includes topics on how to build and manage contact center applications and perform troubleshooting and performance tuning. By passing 6210 exam, candidates can demonstrate their expertise in using Avaya Aura® Contact Center solutions to improve customer engagement and satisfaction.
Avaya 6210 certification exam is intended for professionals who have experience in Avaya Aura® Contact Center implementation and management. It is recommended that candidates have at least six months of experience working with Avaya's contact center solutions before taking the exam. 6210 exam is also ideal for individuals who are responsible for implementing and managing Avaya Aura® Contact Center in their organizations.
Avaya 6210 certification exam is designed for IT professionals who want to validate their knowledge and expertise in implementing and configuring Avaya Aura® Contact Center solutions. Avaya Aura® Contact Center Implementation Exam certification exam is ideal for individuals who work with Avaya Aura® Contact Center solutions in a support or implementation role. The Avaya 6210 exam covers a wide range of topics related to Avaya Aura® Contact Center implementation, including architecture, installation, configuration, and troubleshooting. Successful completion of 6210 exam demonstrates that the candidate has the necessary skills and knowledge to effectively design, deploy, and manage Avaya Aura® Contact Center solutions.
NEW QUESTION # 72
You are preparing for the first backup Avaya Aura Contact Center.
Which step is required in the Contact Center Database Maintenance utility to prepare for the backup?
- A. On the Backup Locations tab, select the Applications.
- B. On the Backup Locations tab, select the Tape Drive.
- C. On the Backup Locations tab, select the Drive, enter the UNC Path, username and password.
- D. Shut down all services.
Answer: C
NEW QUESTION # 73
Multimedia skillsets must be defined in the Contact Center Manager Administration (CCMA) for multimedia routing to occur. Which multimedia prefix is used for the Web Communications skillset?
- A. VI_
- B. SM_
- C. WC_
- D. PO_
Answer: B
NEW QUESTION # 74
Which features should be enabled in the Windows Server operating system before you install Avaya Aura® Contact Center?
- A. Remote Desktop Connection and Windows Server Backup for running CCMA Server backups.
- B. Storage Manager for SAN's for managing the remote backups and IIS
- C. IIS and XPS Viewer to view reports on the server.
- D. TFTP Client to Backup of the CCMA configuration files to remote TFTP Server and XPS Viewer to view reports on the server.
Answer: A
NEW QUESTION # 75
Contact Center License Manager provides central control and administration of licensing for Avaya Aura® Contact Center (AACC). Before installing the AACC software, you must choose a license type and a licensing mechanism. The licensing options available to you depend on your Contact Center solution type (AML-based or SIP-enabled), and on the ordering process you use.
Which three license types does Contact Center License Manager support? (Choose three.)
- A. Campus Network Control Center
- B. Nodal Enterprise
- C. Corporate Enterprise
- D. Nodal Network Control Center
Answer: B,C,D
NEW QUESTION # 76
A customer supplies a server that fully meets the Platform Vendor Independent (PVI) mid- range specifications for an Aura SIP - Voice and Multimedia Contact Server without Avaya
Aura Media Server (AAMS) server type.
What is the maximum number of logged in agents supported for this server type?
- A. 300 Agents
- B. 500 Agents
- C. 200 Agents
- D. 100 Agents
Answer: A
NEW QUESTION # 77
In a customer's Local Area Network, some segments in the network do not allow multicast for transmitting data.
When configuring the Contact Center Manager Administration (CCMA) using the RTR
(Real-Time Reporting) Registry Settings, how can network bandwidth usage be limited?
- A. In the Output Rate box, type the minimum number of simultaneous outputs that the server is directed to allow.
- B. In the Minimum Unicast Sessions box, type the minimum number ofsimultaneous unicast sessions that the server is directed to allow.
- C. In the Output Rate box, type the maximum number of simultaneous outputs that the server is directed to allow.
- D. In the Maximum Unicast Sessions box, type the maximum number of simultaneous unicast sessions that the server is directed to allow.
Answer: D
NEW QUESTION # 78
For Avaya Aura® Contact Center R7, which three statements regarding the Windows installation is true?
(Choose three.)
- A. Customers upgrading to Avaya Aura® Contact Center Release 7.x, must migrate to a new Microsoft Windows Server 2012 R2.
- B. Avaya Aura® Contact Center Release 7 is supported on Microsoft Windows Server 2008 R7.
- C. Avaya Aura® Contact Center Release 7 is supported on the Microsoft Windows Server 2012 R2.
- D. A Microsoft Windows Server 2012 R2 operating system product key is required.
Answer: A,C,D
Explanation:
Explanation/Reference:
Reference: https://downloads.avaya.com/css/P8/documents/101017364
NEW QUESTION # 79
Avaya Agent Desktop (AAD) is installed on the agent PCs, and the customer wants you to enable the licensed Web Based Statistics feature.
After configuring the hostname and port for Web Based Statistics, where do you enable the
Web Based Statistics feature?
- A. From Windows > Administrative Tools > Services > Web Statistics
- B. From CCMA > Launchpad > Multimedia > Agent Desktop Configuration > General Settings > Web Statistics
- C. From CCMA > Launchpad > Configuration > Agent Desktop Configuration > Web Statistics
- D. From Windows > Apps > Multimedia Dashboard > Web Statistics
Answer: C
NEW QUESTION # 80
Which three statements about Avaya Aura Contact Center (AACC) Licensing are true?
(Choose three.)
- A. The Nodal Enterprise license type controls the licensing for a singleAvaya Aura
Contact Center node. - B. The licensing grace period duration is 15 days.
- C. Nodal Enterprise licensing supports a Standby License Manager.
- D. A Corporate Enterprise license type is for a network ofAvaya Aura Contact Center installations.
- E. Agent licenses are availablefor both Nodal and Corporate Licensing.
Answer: A,C,D
NEW QUESTION # 81
In Orchestration Designer (OD) from the Application menu, double-clicking on Master Script launches the Contact Router. The Contact Router is the first and only entry point of all contacts into applications (scripts/ flows) that reside on the Contact Center system.
The Contact Router list contains which three items that need access to scripting? (Choose three.)
- A. DNISs
- B. CDNs
- C. CLIDs
- D. CDRs
Answer: A,B,C
Explanation:
Explanation/Reference:
Reference: https://downloads.avaya.com/css/P8/documents/100093302
NEW QUESTION # 82
In Orchestration Designer (OD) from the Application menu, double-clicking on Master Script launches the Contact Router. The Contact Router is the first and only entry point of all contacts into applications (scripts/flows) that reside on the Contact Center system.
The Contact Router list contains which three items that need access to scripting? (Choose three.)
- A. DNISs
- B. CDNs
- C. CLIDs
- D. CDRs
Answer: A,B,C
NEW QUESTION # 83
During the Microsoft Windows installation, you must provide a computer name and domain as part of the pre-installation tasks.
What is a valid name for the server computer name?
- A. Toronto2_
- B. Toronto 2
- C. Toronto2
- D. 2Toronto
Answer: C
NEW QUESTION # 84
When you installed the Contact Center software, a set of default or sample applications are installed. Which are two of the three default or sample applications? (Choose two.)
- A. MultimediaFlow
- B. Secondary
- C. ContactFlow
- D. Primary
Answer: A,D
NEW QUESTION # 85
You are installing a SIP-based Avaya Aura® Contact Center (AACC) with Avaya Aura® Media Server (AAMS).
Which three functions/features are gained by implementing the AAMS? (Choose three.)
- A. music on hold
- B. skillset based routing
- C. text to speech engine
- D. recorded announcements
- E. anchoring of calls
Answer: A,C,D
Explanation:
Explanation/Reference:
Reference: https://www.avaya.com/blogs/archives/2016/03/understanding-avaya-aura-media-server- survivability-settings.html
NEW QUESTION # 86
The installation of the Contact Center Manager Administration (CCMA) component adds default users to the Windows operating system.
Which CCMA user accounts are created during the Avaya Aura Contact Center (AACC) installation?
- A. iceAdminIUSR_SWCBkup_SWC
- B. AAD_UserAAAC_Adminwebadmin
- C. AAAC_AdminIUSR_SWCwebadmin
- D. iceAdminIUSR_SWCwebadmin
Answer: C
NEW QUESTION # 87
A systems engineer has just completed a database maintenance backup. The engineer would like to verify the success of the backup.
In which default location should the engineer look to determine the success of the backup?
- A. D:\Avaya Aura\Contact Center\Logs\CommonComponents\CC_DBMaintenance.log
- B. C:\Contact Center\Logs\Common Components\DBMaintenance.log
- C. D:\Avaya\Logs\Common Components\CC_DBMaintenance
- D. D:\Logs\Common Components\DBMaintenance.log
Answer: D
NEW QUESTION # 88
When performing a database restore, Avaya Aura® Contact Center (AACC) services must be shut-down before starting the restore.
How are these services shut-down?
- A. Use the Stop Shadowing command on the SMMC System Tray to manually shut-down the services.
- B. Use the Windows Services utility to manually shut-down the services.
- C. Use the System Control and Monitor utility to manually shut-down the services.
- D. The database utility performs the shut-down automatically.
Answer: A
Explanation:
Explanation/Reference:
Reference: https://downloads.avaya.com/css/P8/documents/101009586
NEW QUESTION # 89
Which Avaya Aura Contact Center component expands the contact center to manage internet-based contacts such as email and Web communications?
- A. Contact Center Multimedia (CCMM)
- B. Contact Center Manager Administration (CCMA)
- C. Contact Center Manager Server (CCMS)
- D. Avaya Agent Desktop (AAD)
Answer: A
NEW QUESTION # 90
During the Avaya Aura® Contact Center (AACC) software installations, which tool launches once the UniversalInstaller configuration is successfully completed?
- A. Avaya Aura® Contact Center Installation Wizard
- B. Avaya Aura® Contact Center Ignition Wizard
- C. Avaya Aura® Contact Center Startup Wizard
- D. Avaya Aura® Contact Center Configuration Wizard
Answer: B
NEW QUESTION # 91
The installation of the Contact Center Manager Administration (CCMA) component adds default users to the Windows operating system.
Which CCMA user accounts are created during the Avaya Aura Contact Center (AACC) installation?
- A. AAD_UserAACC_Adminwebadmin
- B. iceAdminIUSR_SWCBkup_SWC
- C. AAAC_AdminIUSR_SWCwebadmin
- D. iceAdminIUSR_SWCwebadmin
Answer: C
NEW QUESTION # 92
During the Avaya Aura Contact Center (AACC) software installations, which tool launches once the UniversalInstaller configuration is successfully completed?
- A. Avaya Aura Contact Center Configuration Wizard
- B. Avaya Aura Contact Center Startup Wizard
- C. Avaya Aura Contact Center Installation Wizard
- D. Avaya Aura Contact Center Ignition Wizard
Answer: D
NEW QUESTION # 93
Which core Contact Center component manages functions such as the logic for call processing, call treatment, call handling, call presentation and the accumulation of data into historical and real-time databases?
- A. Contact Center Manager Server (CCMS)
- B. Communication Control Toolkit (CCT)
- C. Contact Center Manager Administration (CCMA)
- D. Contact Center Multimedia (CCMM)
Answer: A
NEW QUESTION # 94
Which Orchestration Designer Call Processing commands may be used in an application designed for Outbound contact routing?
- A. GIVE MUSIC
- B. GIVE IVR
- C. QUEUE TO SKILLSET
- D. GIVE RAN
Answer: B
NEW QUESTION # 95
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