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Avaya APSS Avaya Solutions for Midsized Customers Online Test Sample Questions:

1. A prospective customer contact says, "Our business is very complex, Our agents work in six major databases on every call."
Which of the following attributes will help your proposals how that Avaya IP Office TM is easy to integrate?

A) Simple
B) Resilient
C) Scalable
D) Modular
E) Secure

2. A customer inquires about deploying Avaya IP Office TM via the cloud to multiple sites, with each site having 30 to 50 employees.
Which Avaya IP Office edition would be used into meet this need as a cloud service?

A) Server Edition
B) Select Edition
C) Preferred Edition
D) Essential Edition
E) Basic Edition

3. What is the most relevant reason that IP Office Support Services (IPOSS) should be proposed as an element of an Avaya IP Office TM solution?

A) IPOSS includes 24x7 support.
B) IPOSS is sold only through authorized Avaya partners.
C) IPOSS is required with every IP Office solution.
D) IPOSS remote diagnostics use Avaya SAL or SSL/VPN secure connections.
E) IPOSS can be sold under wholesale and co-delivery models.

4. You have a midsized customer considering the Avaya Contact Center Select offer. You tell him that the offer is tailored to provide rapid deployment targets.
First call/first email typically takes________

A) Less than 1 hour
B) 1 week
C) 1 day
D) Less than 4 hour

Solutions: