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Cisco 820-421 Exam Syllabus Topics:

Cisco Applying Cisco Specialized Business Value Analysis Sample Questions:

1. Which two items are described as part of a business scenario? (Choose two.)

A) Job history of key management personnel
B) Changes in technologies over the past year
C) A step-by-step description of a business event
D) A crisp description in business and architectural terms

2. A reference model provides value through which two features? (Choose two.)

A) Case examples across industry verticals
B) Mapping of issues to specific steps in a process flow diagram
C) Diverse vocabulary to describe different situations
D) Standard set of documentation
E) Structured approach to aligning business and IT

3. An implementation roadmap should be structured around which two items? (Choose two.)

A) Quarterly backup and upgrade schedules for installed hardware or software
B) Anticipated dates for vendor releases of new product versions
C) Managing implementation risks
D) Opportunities to bundle changes together with other work items on the IT organization's calendar
E) The business case

4. Which behavior is appropriate when discovering requirements?

A) Avoid taking notes, since you can always return for a follow up
B) End meetings earlier than planned to show a sense of urgency
C) Answer customer questions with details and numbers to convince them you have a good idea about the solution to offer
D) Actively listen to the customer's comments and effectively take notes

5. Why would an investment analyst report be a good source of company information?

A) It will likely give you an inside track on internal management relationships
B) This will report the customer's actual IT expenditures for hardware, software, services
C) It can complement company-published data and give you insight for discovery
D) You will find company-endorsed estimates of product level sales growth

Solutions: