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Avaya 3000.2 Exam Syllabus Topics:

Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

1. The Customer Call Reporter (CCR) server IP address is 192.168.42.100. After installing CCR and creating a Supervisor, what is the correct link for a remote CCR Agent to login?

A) http://192.168.42.100:8888
B) http://localhost/CCRWebAgent
C) http://192.168.42.100/CCRWebClient
D) https://localhost/CCRWebAgent
E) http://192.168.42.100:8080/inyama/inyama.html

2. In addition to IIS, which two other software prerequisites do you need for a CCR installation? (Choose two.)

A) MS-SQL 2005/Express
B) DCOM service
C) MSDE 2000
D) Microsoft .NET Framework 3.5 Family Updates
E) Microsoft C#

3. For an IP500v2 to support third-party call accounting software, which two settings must be set up in the IP Office to get the application to work? (Choose two.)

A) Install Delta Server.
B) Set CDR.
C) Set SMDR.
D) Set IP address of call accounting software.

4. Which two need to be programmed to accomplish this? (Choose two.)

A) Enable Forced Account Code on the Incoming Call Route created for the client CLI.
B) Add the client CLI information to the Incoming Call Route.
C) Create the Account Code in Manager.
D) Add the CLI information to the Account Code.
E) Enable Forced Account Code on the ARS Dial out Short Code.

5. When implementing a fully integrated multi-site network using only IP500s, which licenses will be required to be on all sites?

A) IP500 Voice Networking Channels
B) Advanced Small Community Networking (SCAN)
C) Preferred Edition - Messaging
D) IP500 IP Office Multi-Site Network (MSN)

Solutions: