GAQM ISO2018LA : ISO/IEC 20000-1:2018 - Certified Lead Auditor

ISO2018LA pass collection

Exam Code: ISO2018LA

Exam Name: ISO/IEC 20000-1:2018 - Certified Lead Auditor

Updated: Sep 11, 2026

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GAQM ISO2018LA Exam Syllabus Topics:

SectionObjectives
Certification Exam Preparation- Passing criteria and scoring rules
- Exam structure and question format
Service Management System (SMS) Fundamentals- Service management system concepts and terminology
- ISO/IEC 20000-1:2018 overview and purpose
Audit Principles and Techniques- Audit planning and preparation
- Nonconformity identification and reporting
- Audit execution and evidence collection
ISO Audit Framework- First, second, and third-party audit differences
- ISO 19011 audit guidelines
- ISO/IEC 17021 certification audit principles
SMS Requirements and Implementation- Risk and change management in IT services
- Context of the organization in SMS
- Service delivery and service level management

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