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Cisco 840-423 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Communication of Business Value | - Value proposition development
|
| Value Analysis and ROI Modeling | - Financial justification techniques
|
| Solution Design Alignment | - Mapping solutions to business needs
|
| Customer Analysis and Discovery | - Stakeholder identification
|
| Business Value Fundamentals | - Value-based selling principles
|
Cisco Executing Cisco Advanced Business Value Analysis and Design Techniques Sample Questions:
Which action should be done when you present the business case to stakeholders?
- A. Be cautious when you discuss the risks that the organization should consider to gain support without raising possible challenges.
- B. Focus mainly on near-term investments and leave discussion about rollout until after a pilot is complete.
- C. Give a comprehensive picture of the costs, benefits, and considerations that the customer should think about.
- D. Ask the IT executive to publicly commit their support for your recommendation.
Correct Answer: C 🗳️
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Which action is the recommended way to mitigate or minimize risks?
- A. Add customer IT personnel to the project team so that they can bear responsibilities along with Cisco and the Partner.
- B. Include more capabilities in the solution to reduce risks without concern about the cost or timeframe impacts.
- C. Assign the most experienced resource to a single risk item.
- D. Rate the priority and potential impact from risks and assign resources accordingly.
Correct Answer: D 🗳️
Which option is a nonfinancial impact?
- A. number of new sales wins due to improved collaboration
- B. retirement of servers previously used for capacity spikes
- C. percentage reduction in attrition (resignations) among customer service reps due to improved tools
- D. improved brand image and reputation, as reflected in an informal set of interviews by someone writing an industry blog
Correct Answer: D 🗳️
Which statement describes a benefit of using SWOT analysis?
- A. It allows you to confirm the status of a customer's specific improvement initiatives.
- B. It provides a snapshot of the industry forces, competitors, suppliers, and market leaders.
- C. It allows the IT organization to show business leaders that they understand service-level impacts on financial results.
- D. It helps you gain a broader perspective about the customer's strategic situation.
Correct Answer: D 🗳️
The customer has previously implemented a Cisco network management solution. You have an opportunity to improve security and threat detection. Which approach is an appropriate way to tie together the benefits of the solutions?
- A. Select the top five value-added aspects of the security solution, and model the financial benefit under three scenarios. This exercise gives insight into possible levels of benefit.
- B. Explain how the security software leverages underlying capabilities of the network management solution.
- C. Identify the financial benefits not yet realized with the network management solution, and ensure they can be attained through the security solution.
- D. Describe how proprietary technology elements provide the customer with the most advanced solution, which eliminates risk to a business unit.
Correct Answer: B 🗳️
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