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SAP C-C4C14-1811 Exam Syllabus Topics:

SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. Which of the following options need to be considered before you use the data migration templates? Note:
There are 3 correct answers to this question.

A) For each object to be migrated, the CSV fields must be mapped to the fields in the system
B) There is a template available for each object that allows tool-supported migration
C) You can upload the data only once
D) The template structure is predefined and CANNOT be changed
E) You do NOT need to know the definitions of each of the fields

2. How can you prevent users from adding an installed base within a ticket?

A) Use an action to block the installed base if it is active
B) Add a new inactive item to the structure of the installed base
C) Download the installed base for offline editing
D) Keep the installed base status as in Preparation

3. You are creating a service contract in SAP Cloud for Customer.
Which information is transferred from SAP ERP when you request external pricing?
Note: There are 2 correct answerd to this question.

A) Transfer status
B) Credit Limit
C) Condition types
D) External ID

4. Which channel types are supported in SAP Cloud for Customer? ]

A) Business-to-customer
B) Employee support
C) Business-to-business
D) Consumer-to-consumer
E) Business-to-consumer

5. What is the correct sequence of steps for the automatic service level agreement (SLA) evaluation process when creating tickets?

A) 1. Analyze Incident Categories
2. Determine Service Categories
3. Determine Key Dates
4. Determine SLA
B) 1. Determine Service Categories
2. Analyze incident categories
3. Determine SLA
4. Determine Key Dates
C) 1. Determine Service Category
2. Analyze Incident Categories
3. Determine Key Dates
4. Determine SLA
D) 1. Analyze incident categories
2. Determine Service Categories
3. Determine SLA
4. Determine Key Dates

Solutions: