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Salesforce Plat-UX-101 Exam Syllabus Topics:

Salesforce Certified Platform User Experience Designer Sample Questions:

1. A UX Designer wants to conduct customer interviews as part of discovery research.
Which best practice should be followed while conducting these interviews?

A) Analyze findings in the moment.
B) Ignore vague or general answers.
C) Engage in a friendly and informal way.

2. Cloud Kicks hired a UX Designer to help improve the design of its Experience Cloud site. The company knows the interface needs updating but is unsure about what should be done.
Which tool should the designer utilize first?

A) Low-Fidelity Prototype
B) Heuristic Evaluation
C) Design Template

3. Which criteria should the designer consider when selecting users for testing?

A) Traits dissimilar to customer personas
B) traits of the most common demographic and ability
C) Traits similar to customer personas
D) Traits similar to friends and family

4. A UX Designer determines that the usability of their company's Salesforce org could be improved if there was a tight relationship between the objects Container and Container Bids. For example, Container Bids should be deleted automatically whenever its associated Container is deleted.
Which type of relationship should be used to optimize the link between Container and Container Bids?

A) Hierarchical Lookup
B) Master-Detail
C) Many-to-one-Lookup

5. Users from a small group within a sales teams have complained about an object that is often used only by them that has not been a edit to their lighting app due to small volume of users the administrator is not considering a new app for them Which two salesforce features should be suggested to improve the end-user experience ?

A) personalized the navigation bar
B) Favorite the often used object
C) add the objects related list to the home page
D) create a custom component on a dashboard

Solutions: