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Salesforce BA-201 Exam Syllabus Topics:

Salesforce Certified Business Analyst Sample Questions:

1. The sales team at Universal Containers (UC) has been using multiple tools to track opportunities, leading to inaccurate forecasting and an unclear picture of UC's sales pipeline. UC has appointed a project team to implement Sales Cloud to help resolve these issues. TTie sales team doubts the new tool will meet their needs and is concerned it will be difficult to use. The business analyst (BA) assigned to the project knows the stakes are high to get the right solution in place.
Using their influence, what should the BA do to gain the necessary buy-in and support from the sales team to ensure a solution meets the requirements?

A) Ask questions to understand their needs and focus on shared goals.
B) Present the pros and cons of the decision by using logic and facts.
C) Demonstrate the BA's expertise and clearly state the decision is final.

2. The business analyst at Cloud Kicks is using a checklist to assess the quality of user stones for an upcoming Experience Cloud implementation.
Which characteristics make a user story successful?

A) Independent, Negotiable, Valuable, Estimable. Small, Testable
B) Clean Direct, Concise, Cross Functional, Configurable
C) Actionable., Concise, Testable, Solution-oriented, Defined

3. Northern Trail Outfitters has gone through significant growth, moved several business units into Salesforce, and added hundreds of users.
Which key principle should a business analyst follow to help prioritize feature requests from various business units?

A) Define roles, responsibilities, and processes.
B) Find and install a backlog grooming app from AppExchange.
C) Give priority to the earliest requested dates.

4. Northern Trail Outfitters is getting ready to enter the user acceptance testing (UAT) phase of its latest Salesforce project. The business analyst (BA) plans to solicit and document sign-offs from the business as part of the UAT process.
Which sign-offs should the BA seek?

A) Test cases to implement, individual test case functionality, and final go live date
B) Functional requirements, individual test case functionality, and final go live date
C) Test cases to implement, user stories, and final go live date

5. Universal Containers wants the ability to fill out a survey based on customer feedback. The team is unable to visualize a possible solution in order to confirm the requirements.
Which elicitation technique should the business analyst use to help the team meet its goal?

A) Observation
B) Prototyping
C) Brainstorming

Solutions: