Below is a preparation guide for the GCP GC ADM Certification
Best preparation guide For GCP GC ADM Certification
Check out GCP GC ADM Certification
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Certification Topics of Genesys GCP GC ADM Exam
Awareness of Genesys GCP GC ADM exam topics is the only way you can get a passing score. These topics include:
- Miscellaneous information about GC-ADM exam and related issues 10%.
- The importance of Genesys GCP certification 50%
- Issues that professionals face while working on this technology 10%
- The benefits of the GCP certification 10%
- Issues with the process of achieving the certification 20%
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Genesys GCP-GC-ADM Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Contact Center Configuration & Routing | 25% | - Wrap-up codes and after-call work - Queues, skills, and language routing - ACD processing and flow design |
| Telephony, Trunks & Outbound | 10% | - Outbound dialing modes - SIP trunks and phone configuration - Campaign and contact list setup |
| Genesys Cloud Platform Overview & Architecture | 20% | - Platform components and services - Security and compliance fundamentals - Contact center licensing models |
| User, Roles, and Permissions Management | 15% | - Role-based access control - Agent and supervisor configuration - Organizations, divisions, and sites |
| Architect Flows & IVR | 20% | - Inbound/outbound call flows - Prompts, menus, and self-service - Data actions and integrations |
| Reporting, Analytics & Quality Management | 10% | - Standard and custom reports - Dashboards and real-time monitoring - Quality evaluation and recording |






