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Salesforce Slack-Con-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Change Management and Adoption | - Training and enablement planning - User adoption strategies - Communication and rollout planning | |
| Topic 2: Slack Administration and Governance | - Workspace configuration and settings - User lifecycle management - Security and compliance controls | |
| Topic 3: Delivery and Migration | 17% | - Slack delivery best practices - End-to-end migration planning and execution - Role definition across Slack, partner, and client teams |
| Topic 4: Solution Design for Slack | - Channel strategy and governance model - Integration design with Salesforce ecosystem - Workspace architecture and design principles |
Salesforce Certified Slack Consultant Sample Questions:
What role does the Slack account team have in a client engagement?
- A. They are the main client-facing team members during your engagement.
- B. They are responsible for setting up the Slack Connect channel to connect with your client team.
- C. They are responsible for making all necessary configurations into your client's Slack instance.
- D. They will partner with you for the overall success of your client and serve as your point of escalation for any issues.
Correct Answer: D 🗳️
Explanation: Only visible for PassCollection members. You can sign-up / login (it's free).
You just kicked off a new engagement with a customer and you're in the initial experience discovery phase, gathering information about your customer.
Why is it important to ask your client about existing Slack apps and frequently used apps for the Slack launch experience?
- A. There may be apps that impede the adoption of Slack.
- B. Users may need training on other apps to make their work more productive.
- C. There may be unequal access to apps based on teams and departments.
- D. There may be opportunities for new Slack integrations that can make the Slack user experience more productive.
Correct Answer: D 🗳️
Explanation: Only visible for PassCollection members. You can sign-up / login (it's free).
How often should you recommend that your client conduct a guest and channel clean-up?
- A. Ad-hoc
- B. Monthly
- C. Annually
- D. Weekly
Correct Answer: B 🗳️
Explanation: Only visible for PassCollection members. You can sign-up / login (it's free).
Your client has a requirement of automatically signing users out of desktop and mobile instances of Slack every 30 days.
What settings should you recommend they have in place?
- A. Enable session duration in org security settings to have a session duration of 720 hours.
- B. Enable session duration in org security settings to have a session duration of 30 calendar days.
- C. Enable session duration in org SSO settings to have a session duration of 30 calendar days.
- D. Enable session duration in org SSO settings to have a session duration of 720 hours.
Correct Answer: A 🗳️
Explanation: Only visible for PassCollection members. You can sign-up / login (it's free).
You are a Slack Consultant helping a client on Enterprise Grid set up Slack Connect channels that will be used to collaborate with an external partner.
By default, who within your client's organization has the appropriate permissions to approve Slack Connect channel requests to work with the external partner?
- A. Org Admins only
- B. Workspace Admins and Workspace Owners
- C. Org Owners only
- D. Org Admins and Org Owners
Correct Answer: D 🗳️
Explanation: Only visible for PassCollection members. You can sign-up / login (it's free).
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