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Brief Details
Following are the quick details related to the CIS-ITSM Certification Exam
Exam Name: Certified Implementation Specialist - ServiceNow Training and Certification
Exam Registration: Registration should be done using the ServiceNow Webassessor. For successful exam registration, candidates must have exam vouchers that can be obtained on completing the prerequisite pieces of training for ITSM implementation.
Number of Questions: 65 Questions
Exam Mode: On-line Proctored Exam. Candidates can take the examination from any place at any time as per their convenience. Candidates also have the option to give exams at any of the authorized training centers. Candidates can select the exam mode based on their convenience at the time of registration. In both testing venues, the exam is conducted through a consistent, friendly, user interface customized for ServiceNow tests.
Duration: 90 minutes
Exam Code: ServiceNow CIS-ITSM Certification Exam
Exam type: Multiple Choice Questions
Exam Price: $150 (USD)
Valid Attempts: Candidates failing to pass the exam, can register again to take the exam up to three times.
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Certified Implementation Specialist - ServiceNow Training and Certification
Preparation Guide for ServiceNow CIS-ITSM Certification Exam
Introduction
The Certified Implementation Specialist - IT Service Management Certification Exam certifies the candidate having skills and essential knowledge to configure, implement, and maintain ServiceNow ITSM application.
Helpful knowledge
Our study material serves as a helpful companion for you with three kinds such as PDF & Software & APP version. All these versions are helpful and can fulfill your requirements. With clear layout and important exam points to remember, please spend 20 to 30 hours and you can pass the test like a piece of cake. The Certified Implementation Specialist - IT Service Management (CIS-ITSM日本語版) latest practice questions include not only the most important points of the requirements, but the newest changes and updates of test points. So many users with our CIS-ITSM日本語 : Certified Implementation Specialist - IT Service Management (CIS-ITSM日本語版) latest practice questions before passed them with the passing rate up to 95-100 percent, which made us irreplaceable and prominent among the peers, so you can totally trust us with confidence. Choosing our Certified Implementation Specialist - IT Service Management (CIS-ITSM日本語版) training study material is a smart choice to your way to success and the best way to save your time and money. In alliance with customers, we strive to fulfill your every single need and help you have a comfortable experience during the using process. Good luck.
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Topics to Cover
ServiceNow CIS-ITSM exam is based on the learnings, key topics, and activities encountered during ServiceNow implementations.
Following are the major modules, learning domain, sub-skills along with their weight-age in the examination, giving you a clear view of which topics and skills inclusive, you should focus on for the certification. Note: The list and details are not an all-inclusive content list. ServiceNow reserves the right to change and update the content (topics, sub-skills, and weight-age) at any point in time.
- Request Fulfillment Management: 25%
- Problem Management: 10%
- Change and Release Management: 25%
- Incident Management: 25%
- Configuration Management Database: 5%
- Knowledge Management: 10%
For each ITSM application, the candidate must know the following for each module
Baseline Application Functionality Basic and advanced features in baseline installation New functionality and features added or changed State model and default process flow Basic and advanced operations performed by users and system
Proven Practices for Implementation Implementation approach to meet requirements to preserve upgradability, scalability, and maintainability Implementation solutions to work in conjunction with application functionality
Business Cases / Use Cases Value proposition KPIs and Benchmarks Appropriate features and functions basis business requirements
Architecture and Security Key tables used in applications Relationships among tables Roles and default access controls Primary application components including Scripts, Business Rules, etc Integration capabilities
Based on the above-mentioned syllabus and their related weight-age, it is clear that there is no one topic a candidate should focus on or a candidate can leave while preparing for the examination. The candidate needs to go through and be proficient in every topic.
ServiceNow CIS-ITSM日本語 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: ITSM Foundation and Platform Concepts | - ServiceNow platform architecture and navigation - ITSM application overview |
| Topic 2: ITSM Reporting and Performance | - Basic reporting and dashboards - Metrics and KPI tracking |
| Topic 3: Problem Management | - Known errors and workarounds - Problem identification and root cause analysis |
| Topic 4: Knowledge Management | - Publishing and lifecycle processes - Knowledge article creation and governance |
| Topic 5: Request Fulfillment and Service Catalog | - Catalog items and workflows - Request lifecycle management |
| Topic 6: CMDB and Service Mapping Concepts | - Service dependencies overview - CMDB structure and relationships |
| Topic 7: Incident Management | - Incident lifecycle and configuration - SLAs, assignments, and escalation |
| Topic 8: Change Management | - Change types and workflows - Approval and risk management |
