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HDI HD0-300 Exam Syllabus Topics:

HDI Help Desk Manager Sample Questions:

1. To provide better service, a customer gives your Help Desk remote access privileges to their system. What are theses privileges known as?

A) integral
B) confidential
C) substantial
D) moral

2. Which two actions ensure consistent customer service? (Choose two)

A) ensure that customers are aware of Help Desk contributions
B) provide everyone on the Help Desk with similar training
C) acknowledge the benefit of the customer's idea
D) ascertain that priority and severity levels are congruent

3. What should be addressed in a support center's marketing plan?

A) the support center's staffing requirements
B) the support center's role in the corporate vision
C) the support center's implementation timelines
D) the support center's budget requirements

4. You are supporting someone from a different culture. How can you improve your communication? (Choose three)

A) pause to verify understanding
B) speak slowly and loudly
C) use proper/standard language expressions (eliminate slang)
D) encourage the person to ask for clarification

5. What is the best description of a good leader?

A) A good leader demands performance from the team.
B) A good leader inspires the team.
C) A good leader dominates the team.
D) A good leader dictates to the team.

Solutions: