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Salesforce AI-201 Exam Syllabus Topics:

Salesforce Certified Agentforce Specialist Sample Questions:

1. Universal Containers wants to incorporate the current order fulfillment status into a prompt for a large language model (LLM). The order status is stored in the external enterprise resource planning (ERP) system. Which data grounding technique should the Agentforce Specialist recommend?

A) Eternal Object Record Merge Fields
B) Apex Merge Fields
C) External Services Merge Fields

2. A Universal Containers administrator is setting up Einstein Data Libraries. After creating a new library, the administrator notices that only the file upload option is available; there is no option to configure the library using a Salesforce Knowledge base. What is the most likely cause of this Issue?

A) Salesforce Knowledge is not enabled in the organization; without Salesforce Knowledge enabled, the Knowledge-based data source option will not be available in Einstein Data Libraries.
B) The administrator is not using Lightning Experience, which is required to display all data source options, Including the Knowledge base option, when configuring Einstein Data Libraries.
C) The current Salesforce org lacks the necessary Einstein for Service permissions that support the Knowledge-based Data Library option, so only the file upload option is presented.

3. What is the role of the large language model (LLM) in understanding intent and executing an Agent Action?

A) Find similar requested topics and provide the actions that need to be executed.
B) Identify the best matching topic and actions and correct order of execution.
C) Determine a user's topic access and sort actions by priority to be executed.

4. Universal Containers (UC) needs to save agents time with AI-generated case summaries. UC has implemented the Work Summary feature. What does Einstein consider when generating a summary?

A) Generation is grounded with existing conversation context only.
B) Generation is grounded with conversation context, Knowledge articles, and cases.
C) Generation is grounded with conversation context and Knowledge articles.

5. Universal Containers (UC) is preparing and defining success criteria for Agentforce Testing Center test cases. Which details should UC specify as the expected output to ensure the tests accurately reflect the agent's functionality?

A) Expected Topic API Name
B) Expected Flow API Name
C) Expected Prompt Template Name

Solutions: