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Apple 9L0-415 Exam Syllabus Topics:

Apple OS X Support Essentials 10.9 Sample Questions:

1. Which users are allowed to unlock a FileVault 2 protected system?

A) Any user that's FileVault enabled is allowed to unlock a FileVault 2-protected system. This includes any local or cached network user account that was enabled when FileVault 2 was set up or created after FileVault 2 was enabled. Further, administrators may return to Security &Privacy preferences to enable additional accounts.
B) All Apple software updates are handled via the Mac AppStore.
C) Secure Empty Trash will perform a 7-pass erase on the contents of the Trash folder.
D) An item's ownership and permissions can be identified using the Info or Inspector windows in the Finder.

2. How do you start up an OS X Mountain Lion computer in single-user mode?

A) Hold down Command-S while the computer restarts.
B) Hold down Shift-Option while the computer restarts.
C) Start up from the Mountain Lion Recovery system partition, and enter the command reboot -single in Terminal.
D) Select Single-User Mode in the Startup Disk pane of System Preferences and restart the computer.

3. How can you identify duplicate fonts?

A) The Messages application allows for on-demand screensharing that can be used even when the system screensharing service isn't enabled.
B) The OS X Mavericks installer can be downloaded from the Mac App Store for free.
C) The four methods used to eject a volume or disk from the Finder are:
Drag the disk icon to the Trash in the Dock.
Press and hold the Eject key for a few moments tounmount and eject optical media.
Select the volume you want to eject and choose Eject from the File menu.
In the Finder sidebar, click the small Eject button next to the volume you want to unmount and eject.
D) The Font Book application shows a small dot next to the name of any font that has duplicate resources.

4. Improperly unmounting or ejecting a drive or volume may cause data corruption. The
system automatically verifies and repairs an improperly unmounted or ejected volume the next time it becomes available to the Mac.

A) What role does the system launchd process serve during system startup?
B) What types of files are omitted from Time Machine backups?
C) What's required to set up the iCloud Keychain service on multiple Apple devices?
D) What's the potential side effect of improperly unmounting or ejecting a disk or volume?

5. Which statement is true of ALL THREE buses: USB, FireWire, AND Thunderbolt?

A) An Intel-based Mac can start up into target disk mode using this bus.
B) The bus can host at least 64 peripherals.
C) The bus can operate at speeds of at least 4 Gbps.
D) An Intel-based Mac can start up from a drive on this bus.

Solutions: