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Apple 9L0-010 Exam Syllabus Topics:

Apple Macintosh Service Certification Sample Questions:

1. After identifying some accidental damage and pointing it out to the customer, the customer says "Apple's warranty should cover this kind of problem." How should you respond?

A) You're right, Apple's warranty does cover this kind of accidental damage, so the repair will be free.
B) Apple's warranty specifically calls out accidental damage as an instance where system failures are not covered.
C) Apple will only cover the internal damage, not the cosmetic damage, so the charge will be less.
D) Apple's warranty does not cover this, but the AppleCare Protection Plan might, but only if you buy it now.

2. The Solid state drive in MacBook Air (11-inch, Mid 2012) is NOT backwards compatible with earlier models.

A) True
B) False

3. What step is required before upgrading the RAM in a Mac Pro (Early 2009)?

A) Remove the hard drive carriers.
B) Remove the front inlet fan assembly.
C) Remove the processor tray.
D) Remove the Optical Drive and Carrier.

4. Verifying that a computer functions properly after you repair it ensures that _____. SELECT THREE

A) the computer will continue to function after the repair
B) the computer falls under service warranty
C) third-party software is working
D) no new problems have been introduced during the repair
E) the original issue has been resolved

5. Which of the following is NOT a valid Bluetooth troubleshooting tip for Macs?

A) Make sure Bluetooth is turned on.
B) Verify Bluetooth peripheral hardware batteries are charged.
C) Check for signal interference.
D) Make sure the Bluetooth peripheral is at least 20 meters away from the Mac.
E) Update Bluetooth software on the Mac.

Solutions: