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Avaya 37820X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Security and Network Design | - Security best practices
|
| Solution Design Principles | - Customer requirements analysis
|
| Collaboration and Unified Communications | - Communication services integration
|
| Avaya Midsize Solution Fundamentals | - Solution components and capabilities
|
Avaya Midsize Solution Design Sample Questions:
A customer wants the helpful tool that Is available to create marketing surveys In Avaya Contact Center Select (ACCS).
Which component Is used to create surveys In ACCS?
- A. Orchestration Designer
- B. Outbound Campaign Management Tool
- C. Communication Control Toolkit
- D. Proactive Outreach Manager
Correct Answer: B 🗳️
The Avaya Vantage"" K155 device has a telephony form factor. What does it mean to have a telephony form factor?
- A. It includes traditional dial pad.
- B. It does not have a touch screen.
- C. It does not Include a camera.
- D. It must use a corded handset.
Correct Answer: A 🗳️
With the Avaya J100 Series IX IP phones, which feature requires PoE Class 2?
- A. The JBM24/JEM24 button module
- B. The color display
- C. The J100 wireless module
- D. The built-in volume boost
Correct Answer: B 🗳️
A Customer wants to clarify the maximum number of logged-in Agents in his virtualized ACCS with an How many agents can be logged-in to the Agent Desktop at the same time In a High-End solution?
- A. 150
- B. 350
- C. 250
- D. 450
Correct Answer: A 🗳️
A customer is considering replacing their Digital Enhanced Cordless Telecommunications (DECT) network with WIFI. They ask you which type of network is better.
Which benefit would you tell them?
- A. DECT Is voice only and the chance of hacking Is minimal,
- B. DECT supports longer distances than Wi-Fi.
- C. WIFI has less up-front costs with BYOD; since there are no endpoints to purchase.
- D. WiFi provides voice and data access for users.
Correct Answer: A 🗳️
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