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Avaya Contact Recording and Avaya Quality Monitoring Implementation and Maintenance Sample Questions:

1. A technician has carried some recording tests on Avaya Quality Monitoring, and found that there are no interactions from some of the agents.
Which three configurations need to be verified on the Avaya Quality Monitoring to resolve this problem? (Choose three)

A) Workstations
B) Workplaces
C) Groups
D) Agent user configuration
E) Business Rules

2. A technician is configuring the Avaya Contact Recording to work in a CS1000 environment with multi-DN recording.
To support multi-DN recording, what is the minimum release of software on the CS1000 and Avaya Aura@ Contact Center?

A) CS1000E Release 5.5 and Avaya Aura@ Contact Center 6.2
B) CS1000E Release 7.0 and Contact Center Manager Server (CCMS) 6.0
C) CS1000E Release 4.5 and Avaya Aura@ Contact Center 6.2
D) CS1000E Release 6.0 and Contact Center Manager Server (CCMS) 7.0

3. You are installing the Linux version of an Avaya Contact Recorder, and you have installed the operating system using the required Kickstart script.
Which two accounts should you check before you continue with the application installation?
(Choose two)

A) User account: root
B) User account: verint
C) User account: witness
D) User account administrator

4. Within Avaya Quality Monitoring System Administration, where are the valid telephone extensions added?

A) Workstations
B) Workspaces
C) Switches
D) Telephones

5. You are planning to install an Avaya Contact Recorder on a customer site that is using an Avaya Communication Server 1000 as a PBX.
Which two devices should be reachable by the Avaya Contact Recorder? (Choose two)

A) Avaya Communication Server 1000 Call Server
B) Avaya Contact Center manager Server (CCMS)
C) Avaya IP telephones
D) Avaya media Application Server
E) Avaya Communication Server 1000 Gateway

Solutions: