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Avaya Aura® Experience Portal with POM Implementation and Maintenance Sample Questions:

1. In the intelligent customer routing (ICR) deployment, the standard ICR CCA session Detail Report (SDR) is shown below.
What is an accurate explanation of this SDR report?

A) The call was initially queued on [email protected] where due to SIP ERROR the call got re-queued to [email protected]. The call then observed a spike in EWT and it was re-queued 920l4.aicr.com.
B) The call was initially queued on 70001 a icr.com where due to spike in EWT the call got re-queued to 82003 a cr.com. The call then observed SIP ERROR and it was re-queued [email protected].
C) The call was initially queued on [email protected] where due to SIP ERROR the call got re-queued [email protected]. The call then observed a spike in Estimated Wait Time (EWT) and it was re-queued [email protected].
D) The call was initially queued on 82003aicr.com where due to spike in EWT the call got re-queued to [email protected] The call then observed SIP ERROR and it was re-queued [email protected].

2. A customer has added a Contact Data source and then runs the upload, which then fails. Which log should be checked for possible error messages?

A) $POM_HOME/logs/PIM_CmpMgr.log* log files
B) $POM_HOME/logs/PlM_CmpDir.log* log files
C) $POM_HOME/logs/PIM_Web.log log files
D) $POM_HOME/logs/CmpMgrService.out* log files

3. Your client reported they received an alarm message from the Avaya Proactive Outreach Manager (POM): code P_POMCD007, Event text Schedule Manager Could Not Be Started.
What would you check to identify the cause of this message?

A) Verify that the Media Processing Platform (MPP) is operational.
B) Verify that the application server is working correctly.
C) Verify that the database is valid and is functioning.
D) Verify that the Experience Portal Manager (EPM) can communicate with the MPP.

4. You need to check the Avaya Aura experience Portal (AAEP) Proactive Outreach Manager (POM) licensing screen. Which field(s) may be altered?

A) the Short Message Service (SMS) and Email Connection along with the Maximum Outbound Ports
B) the Maximum Outbound Ports
C) the Email Connections and the Maximum Outbound Ports
D) the SMS and Email Connections

5. A/hen configuring a scheduled report on the Avaya tie types may be selected? (Choose three)

A) .xls (Microsoft Excel)
B) .jpg (Digital Image)
C) .doc (Microsoft Word)
D) .pdf (Portable Document Format)
E) .csv (Comma separated value)

Solutions: