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Salesforce Communications Cloud Accredited Professional Sample Questions:

1. Universal containers (UC) is a communication service provider using commination cloud. UC plans to migrate their B2C customer and their customer services into communication cloud. UC have configured the products in the Enterprise product catalog. Which entities must be migrated and in which sequence to accomplish the migration?

A) User, Consumer Account, Billing Account, Service Account, Contacts, Assets Line Items, Assets
B) User, Person Account, Billing Account, Service Account, Contacts, Assets.
C) Users, Consumer Account, Billing Account, Service Account, Contacts, Assets
D) User, Contacts, Consumer Account, Billing Account, Service Account, Subscriptions, Assets

2. Infiwawe offers Internet and voice services to residential customers. In order to provision the services engineer have to visit the customer location and install the Modem, then provide the modem related data over phone and share the details required to sent to the fulfillment system. Infiwave has identified that having the technician provide the details in phone is error prone.
What two feature from Industries Order Management shall infiwave use to support this functionality and correct order capture.

A) Implement a callout orchestration item to execute a request on the fulfillment system for activation
B) Implement a milestone orchestration item to execute request on the fulfillment system for activation
C) Implement a manual orchestration item, assign it to the technician and configure an omni scripts for the technician to fill details
D) Implement push orchestration item, assign it to technician and configure omni scripts for the technician to fill details

3. Airtalk has recently acquired Mobitel, which uses communication cloud as in CPQ and order management system. Airtalk wants to upsell Mobitel products on its consumer portal to increase its revenue and make share without incurring the cost of migrating those products onto its own legacy CPQ and order management system. What should a consultant recommend to quickly integrate Airtalk;s portal application with mobitel's Communication Cloud.

A) Use Digital Commerce APIs
B) Use Cart Based APIs
C) Use CPQAppHandler Methods
D) Use EPC APIs

4. Universal Connect (UC) offers dedicated internet service to business customer. UC requires that when the first dedicated internet service is added then it automatically adds the customer premises Equipment (CPE). UC also has requirement to be able to use the same Ethernet access device for their future offerings like VOIP and business TV. How should consultant model have dedicated internet services and Ethernet across devices offers

A) Model dedicated internet service as a child product of the Ethernet access device offer.
B) Model Ethernet access device and dedicated Ethernet service offers as two standalone offers with an auto add relationship that adds the Ethernet access device when a dedicated internet service is added.
C) Model the Ethernet access device as a child product of the dedicated internet service offer
D) Model the Ethernet access device and dedicated internet service offers as two standalone offer with a recommends relationship that recommends the Ethernet access device when internet service is added

5. A telecom service provider offers internet, mobile and TV services that can be sold as bundled and independently. Fulfillment consultant designer is designing the orchestration order that contains any combination to consistently improve the customer satisfaction, the consultant need to design a solution that makes the service available to consumers for consumption and support changes for completely fulfilled offers even when other are still being same. what is the recommendation approach for an assets management strategy in this case?

A) Module the offer as a triple play bundle, Use staged assetization in orchestration to assetize the offer that have been ordered
B) Module the offer as a top level offers, Use staged assetization in orchestration to assetize the offer that have been ordered
C) Module each offer as top offer, Use the standard assetization in orchestration to assetize the offer that have been ordered
D) Module the offer as a triple play bundle, Use standard assetization in orchestration to assetize the offer that have been ordered

Solutions: