Students with abundant time or busy workers, beginners or advanced — the Avaya Oceana® Solution Support test prep guide at PassCollection applies to users of different levels: 68 practice questions for the 74970X exam in 2026.
Avaya 74970X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Maintenance and Administration | 15% | - Backup and restore procedures - Omnichannel DataStore management - Health checks and routine operations |
| Topic 2: Channel and Workspace Troubleshooting | 25% | - End-to-end tracing and resolution - Voice, Email, Webchat, SMS channels - Oceana IX Workspaces and agent tools |
| Topic 3: Integration and Best Practices | 10% | - Support methodologies - Known issues and resolution guidelines |
| Topic 4: Troubleshooting Avaya Oceana Core | 30% | - Monitor Portal and diagnostics - Breeze, ACM, AAEP and licensing issues - Log analysis and tracing tools |
| Topic 5: Avaya Oceana Solution Overview | 20% | - Architecture and core components - Interoperability with Avaya Aura - System interfaces and workflows |
74970X Exam FAQ — Live and Learn
90 minutes for 60-68 questions. Whatever your level, daily timed practice with the PassCollection material builds the pacing you need.
$125 USD per attempt, 70% to pass. Retakes cost the full fee — value for money starts with the 68 practice questions for the 74970X exam at PassCollection.
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Yes — have a thorough view of the free Avaya Oceana® Solution Support demos for an experimental trial before purchasing. Purchases include 365 days of free updates by email, plus discounts on second purchases; renew afterward at 50% off.
The Avaya Oceana® Solution Support is Avaya's certification exam for Avaya Certified Support Specialist (ACSS), at the Specialist level. In drastic competition, the certificate is an explicit demonstration of your knowledge.
The Avaya Oceana® Solution Support blueprint spans 5 domains — including Maintenance and Administration (15%), Troubleshooting Avaya Oceana Core (30%), Channel and Workspace Troubleshooting (25%). Progress domain by domain at your own level; the complete outline above lists every subtopic.
Yes:
After any course, command the skills with the 68 practice questions for the Avaya Oceana® Solution Support — every answer expert-verified.
Recommended: Hands-on experience with Avaya Oceana, familiarity with Avaya Aura components; no mandatory prerequisite exam Eligibility rules change over time, so verify the current requirements on the official page (official 74970X exam page) before registering.
Avaya Oceana® Solution Support Sample Questions:
Consider the following ContextData for a Voice Channel Interaction:
ContextDatfl=S9iOxZBBTKiQ-pF9K-x8lw,VO,N
What is the significance of "VO"?
- A. VO - 'PSTN' Voice
- B. VO - Video
- C. VO - Web Voice
- D. VO - "VoIP" call
Correct Answer: A 🗳️
To perform the restore of the Intersystem cache database, which application file must run from the Install directory of the Omni channel Windows Multimedia Server?
- A. \Avaya\Oceana\Oceana\Backup And Restore\Restore.exe
- B. \Avaya\Oceana\Oceana\Backup And Restore\CacheDatabaseRestore.exe
- C. \Avaya\Oceana\Oceana\Backup And Restore\OmnichannelRestore.exe
- D. \Avaya\Oceana\Oceana\Backup And Restore\BackupAndRestore.exe
Correct Answer: B 🗳️
A customer is running an Avaya Oceana solution and the technical engineer is troubleshooting an operational issue. When they make a test voice call to Avaya Oceana, the engineer finds an issue with the Avaya Oceana Unified Collaboration model and wants to check the UCM log.
Which two log locations contain the logs for the UCM component? (Choose two.)
- A. UCSStore log file to /var/log/Avaya/services/UCMStoreService/UCMStoreService
- B. Services Log Files /var/log/Avaya/servlce/UCService/ or ContactCenterService/ or OpenUM/
- C. CSCService Log Files /var/log/Avaya/services/CSCService/CSCService.log
- D. PU Service log file to /var/log/Avaya/dcm/pu/UCMService/or UCM Data Col lector/ or ContactCentreService/
- E. Services log file to /var/log/Avaya/service/UCMService/ or UCMDataCollector/ or ContactCentreService/
Correct Answer: A,C 🗳️
When a customer launches the Web chat URL for Oceana Contact Center, they observer the error message:
A connection error has occurred Connection closed, chat has ended.
What should be checked in Avaya Oceana to confirm that the webserver and Oceana are integrated properly?
- A. Check if you get a PING response from Avaya Control Manager Server from Web Server.
- B. Verify If you can launch the Omnichannel Administration Utility successfully.
- C. Verify If the Web Server Domain Is set to Customer Web server under Omnichannel Administration
- D. Check If there are any Avaya Oceana Agents available with Web Chat Channel In the Contact Center
Correct Answer: C 🗳️
When describing the Avaya Oceana Monitor, which cluster will have a monitoring snap-in installed that will create a web socket subscription service to feed statistics?
- A. OCP cluster
- B. Each cluster
- C. Common Component cluster
- D. UAC cluster
Correct Answer: C 🗳️
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